Managed IT & Cyber Security Services

Managed IT Services typically include proactive monitoring, patching, backups, incident response, and administration across cloud and on-prem systems. Calexi also provides documented runbooks and change control so operations are repeatable and auditable.

Yes. We work with SMEs, including Defence suppliers and regulated organisations, and scale services based on risk and operational need.

We provide security-led managed services and can deliver ongoing monitoring and security uplift as part of operations. If you need a dedicated SOC-style engagement, we’ll scope that explicitly.

Yes. We support Microsoft 365 administration alongside Windows/Linux server operations across hybrid environments.

Yes. We can manage day-to-day support, Microsoft 365, endpoints, servers, networks, cyber security, backups, vendors and strategic planning. The scope is tailored to your organisation, internal capability and risk profile.

Yes. Calexi supports Essential Eight implementation, ongoing control management, evidence collection and DISP-aligned security uplift. We focus on maintaining controls over time rather than treating compliance as a one-off project.

Yes. We manage structured transitions from incumbent providers, including access handover, documentation review, asset discovery, risk assessment and service stabilisation.

Onboarding normally includes discovery, asset identification, access review, security assessment, documentation, monitoring deployment, backup validation and remediation planning. The objective is to establish a known and controlled operating baseline.

Yes. Calexi provides planned on-site support in Canberra and can arrange on-site engagements nationally where required. Most routine support and administration are delivered remotely.

Yes. We support clients across Australia through secure remote management, documented operating processes and planned on-site engagement where needed.

Yes. Calexi can operate as a complete outsourced provider or work alongside internal IT, security, governance and executive teams. Responsibilities and escalation paths are clearly defined during onboarding.

Managed services are generally priced using a fixed monthly service fee based on users, devices, infrastructure, service scope and risk. Project work, major remediation and after-hours support may be priced separately.

We specialise in Defence industry, critical infrastructure, engineering, manufacturing, professional services and other regulated organisations where security, resilience and compliance are operational requirements.

Calexi provides incident triage, containment support, technical investigation, recovery coordination and reporting within the agreed service scope. Major incidents may require a separately scoped response depending on severity and complexity.

Yes. Managed services can include technology roadmaps, budgeting, risk reviews, architecture advice, security planning and virtual CIO services.

Yes. We maintain relevant system documentation, asset records, procedures, runbooks and change records so the environment can be operated consistently and audited where required.

Yes. Calexi manages technology procurement through our network of trusted vendors and distributors. We can source hardware, software and cloud licensing, provide independent recommendations, coordinate deployment and manage renewals, ensuring solutions align with your security, operational and budget requirements.