Managed ICT Systems Administration for Government and Business
Calexi provides Managed IT Services for organisations that need reliable operations, controlled change, and defensible security outcomes. We operate across Windows, Linux, Microsoft 365, cloud, on-prem and hybrid environments with a focus on availability, repeatability, and assurance.
If you need a Managed Service Provider (MSP) that can handle day-to-day IT operations and security uplift without drama, we’ll stabilise your environment, document it properly, and keep it running.
What we manage (Managed Services)
Our managed services are built for organisations that need outcomes, not ticket churn:
- Managed IT support for users and systems (remote and on-site by agreement)
- Proactive monitoring and incident response
- Patch and vulnerability management (risk-based, scheduled, and evidenced)
- Backups, restores, and disaster recovery readiness
- Identity and access (Microsoft 365 / Entra ID patterns)
- Secure configuration and hardening aligned to regulated environments
- Change control, runbooks, and handover documentation
Managed IT Services included
- Managed IT support services for Windows and Linux environments
- Managed cloud, on-prem and hybrid infrastructure operations
- Monitoring, incident triage, and rapid fault isolation
- Patch management, update coordination, and maintenance windows
- Backup configuration, restore testing, and recovery procedures
- Operational documentation: runbooks, diagrams, and asset baselines
- Change control and release discipline (ITIL-aligned where required)
- Microsoft 365 administration and integration support
- Security uplift support as part of operations (not bolt-on later)
Why choose Calexi as your Managed Service Provider
Calexi is not a commodity MSP. We’re an engineering-led team built for regulated and high-consequence environments where uptime, evidence, and security posture matter.
What you get with Calexi Managed Services:
- Proactive operations: we prevent issues, not just react to them
- Documented environments: runbooks and baselines so you’re not hostage to tribal knowledge
- Security-first operations: hardening, patch discipline, and verification baked into BAU
- Defence and government experience: we understand assurance expectations and delivery realities
- Clear scope and accountability: agreed responsibilities, priorities, and reporting
Managed IT Services Canberra (and Australia-wide)
Calexi is Canberra-based and supports clients locally and nationally. If you need Managed IT Services in Canberra with Defence-aligned practices, we can provide ongoing remote support and structured on-site engagement where required.
Managed Services FAQs
Managed IT Services typically include proactive monitoring, patching, backups, incident response, and administration across cloud and on-prem systems. Calexi also provides documented runbooks and change control so operations are repeatable and auditable.
Yes. We work with SMEs, including Defence suppliers and regulated organisations, and scale services based on risk and operational need.
We provide security-led managed services and can deliver ongoing monitoring and security uplift as part of operations. If you need a dedicated SOC-style engagement, we’ll scope that explicitly.
Yes. We support Microsoft 365 administration alongside Windows/Linux server operations across hybrid environments.
Proven Capability in the Field
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DISP – Defence Industry Security Program Uplift
A Defence SME needed DISP compliance but faced limited resources and low security maturity. Calexi delivered a full uplift within 6 months, achieving Maturity Level 2, Defence approval, and cost savings all while improving security culture and posture.
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Microsoft 365 Service Migration
A Defence SME struggling with multi-day outages migrated to Microsoft 365 under Calexi’s leadership. The seamless migration achieved zero downtime, 100% staff adoption, and significant resilience uplift, enabling faster collaboration and growth.
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SME Essential Eight Compliance
A Defence industry SME required Essential Eight compliance to execute a Defence contract. Calexi delivered a full uplift in just four weeks, achieving ML1 across all areas, ML3 in key controls, and DISP membership within 3 months — reducing risk from very high to low/medium.
Ready for a better MSP experience?
If you’re looking for a Managed Service Provider that will stabilise your environment, document it properly, and run it with discipline, talk to Calexi.
Canberra-based. Defence-aligned. Built for high-assurance ICT operations.